❓ Frequently Asked Questions

We offer same-day service when possible! Most jobs can be scheduled within 24-48 hours of your call. For urgent situations, we often have availability within a few hours.

Typical Response Times:

• Same-day service: Available most days
• Next-day service: Always available
• Emergency service: Call us for immediate needs

We proudly serve the greater Austin area, including:

Not sure if we serve your area? Give us a call at (512) 529-3820!

Yes! Little Stinkers is fully licensed and insured for your protection and peace of mind.

Our Coverage Includes:

• General liability insurance
• Property damage protection
• Worker's compensation
• Licensed hauling permits
• Bonded and certified team

Our pricing is based on the volume of items we remove, not by the hour. This means you know exactly what you'll pay upfront - no surprises!

Pricing Factors:

• Volume of items (how much truck space they take)
• Type of items (heavy appliances vs. furniture)
• Accessibility (stairs, narrow doorways, etc.)
• Disposal requirements (recycling, hazardous materials)

We provide free, no-obligation quotes before starting any work.

We accept various payment methods for your convenience:

• Cash
• Check
• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Mobile payments (Venmo, Cash App)

Payment is due upon completion of the job. We'll never ask for payment upfront.

Yes! We offer several ways to save:

• Senior Discount: 10% off for customers 65+
• Military Discount: 10% off for active/veteran military
• Repeat Customer: 5% off your second service
• Referral Bonus: $25 credit when you refer a friend
• Large Jobs: Volume discounts for bigger cleanouts

Ask about current promotions when you call!

It's helpful if you can be present to:

• Point out exactly what needs to be removed
• Approve the final quote
• Ensure we don't accidentally take something you want to keep

However, if you can't be there, we can work with clear instructions and photos. Many customers leave items in their garage or driveway with detailed notes.

Absolutely! We always leave your space cleaner than we found it.

Our cleanup includes:

• Sweeping the area where items were removed
• Removing any debris or small pieces
• Wiping down surfaces if needed
• Ensuring no damage to your property

We take pride in leaving your space ready to use immediately.

No problem! Our experienced team handles challenging removals regularly.

Our solutions include:

• Disassembling furniture and appliances
• Removing doors or door frames temporarily
• Using specialized moving equipment
• Window removal for large items (when safe)
• Professional rigging and lifting techniques

We'll assess the situation and find the safest, most efficient solution.

We're committed to eco-friendly disposal! Over 80% of what we collect is diverted from landfills.

Our process:

• Donate: Usable items go to local charities
• Recycle: Metals, electronics, and materials are recycled
• Repurpose: Items that can be refurbished or upcycled
• Proper Disposal: Hazardous materials disposed of safely
• Landfill: Only as a last resort for unusable items

We can handle most hazardous materials with proper procedures:

We CAN take:

• Old paint (dried or small amounts)
• Batteries (car, household)
• Electronics and computers
• Fluorescent bulbs
• Small amounts of motor oil

We CANNOT take:

• Large amounts of liquid paint
• Chemicals and pesticides
• Asbestos materials
• Medical waste
• Radioactive materials

We'll help you find proper disposal resources for items we can't take.